Wechat on the quality of the purchase of bags is not easy to return

With the rapid growth of WeChat users, an e-commerce “hidden” in WeChat is also quietly rising. When enjoying “micro-shopping” is convenient and quick, the return of goods is also a big problem. Recently, Ms. Wen bought a bad leather bag through WeChat and decided to return it, but was removed from WeChat's friends by the seller. Since it can't provide the specific information of the owner, the business people in Cangshan District can't help.

Ms. Wen is a "micro-control", in addition to daily chat with friends, still buy clothes, food, cosmetics and other WeChat.

Some time ago, she inadvertently saw a shop on Weibo. Looking at the pictures, I felt that the Kro pack was pretty good and I contacted the owner. The owner asked her to add her own WeChat, saying that WeChat also had related pictures of the bag.

The owner of the store said in WeChat that he had a bag store in Cangshan District, Fuzhou. She promised she would return if she had a bad bag. Ms. Wen transferred the money to her account through online banking. On January 2, Ms. Wen received a leather bag and found that the bag was very different from the photo. So she contacted the store with WeChat immediately and wanted to exchange goods. The store owner agreed to replace another equivalent bag for her, but she received it three days later. Goods, found that this bag looks the same "cottage", and the bag has been broken.

Ms. Wen felt like she was fooled and negotiated with the owner for the return. At that time the owner agreed, but the next day, she called the owner again and she was in a state of no answer. She opened the phone again and was ready to negotiate with the owner on WeChat. However, she found that the owner had disappeared from her friend list.

Ms. Wen had no choice but to resort to 12315. Since Ms. Wen could not contact the seller, she could not provide the specific address, contact information, and online trading records of the two parties. The industrial and commercial personnel finally could not help.

Here, industrial and commercial personnel reminded the public that most of the “microblogging” did not have a physical store. The fact that the store’s real information was incomplete, whether the goods were shipped after receiving the payment, and the uncertainties of the after-sales service of the goods increased the risk of consumption. Some lawbreakers took advantage of this. Weaving a trusted identity on WeChat to do marketing, and waiting for the customer's payment amount to pull the buyer on hand, they often change their name to hunt for new customers. Some of the consumers through the WeChat Shopping Service after the delivery of the deposit, waiting for the purchaser to send the process, they will be blackened by the purchasing WeChat account, or the WeChat account suddenly disappears.

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Businesses claim to buy scarves but buy 399 yuan

Buying a certain amount of merchandise to send a cash coupon or free gift is a common promotional method for many businesses. There are often restrictive conditions for buying tickets or gifts. Yesterday, the Industry and Commerce Bureau of Lianjiang County handled a product promotion dispute.

On January 6th, Lianjiang Wu’s ready to buy New Year's clothes, when strolling to a place called “Xinlan fashion clothing store”, just to see the business store door hung “Buy over 399 yuan to send a value of 98 yuan "Scarf" promotional advertising banner. Thus, Wu ** ready to enter the shop to buy a set of clothes, in the store, Wu ** selected several pieces of clothing, and finally fancy a 458 yuan price tag fashion coat, Wu ** buy a single, called the store The promoters took gifts, but the promoters said that since Wu ** bought new winter styles, he did not participate in the promotional activities that he bought.

Wu ** believes that the merchant's refusal to send scarves on the grounds that “new products do not participate in promotional activities” is deceiving consumers, so the complaints are filed by the industry and commerce department to require businesses to fulfill their commitments.

In the mediation, industrial and commercial personnel said that since the merchant launched a promotional campaign to buy gifts when they were full, and did not specify restrictions, they should fulfill their promotional commitments.