What are the rules for the quality of footwear?

Ben Wang, June 11th, Mr. Shen Li of Daoli District, Harbin City, Heilongjiang Province, reported that he had bought a pair of branded shoes for his wife in a large shopping mall in Daoli District for less than a month. He wore less than three hours and the heel of the shoes was damaged. Now. Subsequently, Mr. Shen found the business description, the business actually said that the shoes are natural wear. Mr. Shen does not accept the statement of the business and asked for quality assurance.

Mr. Shen introduced that after he purchased the shoes, he had never worn them in his home. A few days ago, his wife took out his new shoes and went out for less than three hours. He returned home and the roots of the shoes were seriously damaged.

The minister of the Consumers Association of Heilongjiang Province Wang Zhenhua believes that according to Article 5 of the “Rules on the Responsibility of the Three Guarantees for Footwear Products of Heilongjiang Province”, the term of the Three Guarantees shall be applied: leather shoes, imitation leather shoes with a price over 100 yuan for three months; rubber shoes , Cloth shoes, children's shoes, imitation leather shoes with a price of less than 100 yuan for one month; other footwear products refer to execution. Within the period of the Three Guarantees period, the broken, heeled, glued, opened, dropped, and broken zipper can be repaired, and the seller shall be responsible for the repair free of charge. A repair period cannot exceed one week. Otherwise, it should be returned according to consumer opinions. During the three-period period, merchants must be responsible for repairs free of charge. Shen Li said that if the old man is true, and insisted on requiring the technical supervision department to identify, can be identified through the technical supervision department. Minister Wang said that if the technical supervision department's identification result is a quality problem, the identification fee should be paid by the merchant. If the result is not a quality issue, the consumer should pay for the identification fee.

Minister Wang reminded that consumers generally only pay attention to the scope of three bags when buying shoes. In fact, they should also pay attention to the scope that does not belong to the Three Guarantees: 1. Consumers purchase footwear products without credit cards or invoices and purchase certificates; The consumer wears or is damaged due to improper storage; 3, more than three bags of the deadline; 4, has been marked at the time of sales of "processed goods"; 5, the seller to repair. The purchase of footwear products found quality problems, they should promptly find businesses to negotiate processing, negotiation fails, to report to the local consumer association rights.

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